Shipping and Cancellation Policy for Bethesda Siddha
Effective Date: 19.03.2025
Thank you for shopping with Bethesda Siddha. This Shipping and Cancellation Policy outlines how we handle the shipping process and order cancellations. Please read the following details carefully.
1. Shipping Information:
1.1. Shipping Locations:
- We offer shipping within India and internationally (subject to availability and regulations).
- Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for any delays or issues arising from incorrect or incomplete shipping addresses.
1.2. Shipping Methods and Delivery Time:
- Shipping times depend on the destination and the chosen shipping method. Delivery times are estimated as follows:
- Domestic Orders (within India): Typically, delivery takes 8 days from the date of dispatch.
- International Orders: Delivery may take 7 days depending on the destination and customs processing.
1.3. Shipping Charges:
- Shipping charges are calculated at checkout based on the weight of the order, delivery address, and shipping method selected.
- You will be able to view the total shipping charges before confirming your purchase.
1.4. Order Processing:
- Orders are processed within 9 days from the time payment is successfully received.
- Orders placed during weekends or public holidays will be processed on the next business day.
1.5. Customs Duties and Taxes (for International Orders):
- For international orders, the recipient may be subject to customs duties, taxes, and import fees, which are the responsibility of the buyer. Please check with your local customs office for further information.
1.6. Order Tracking:
- Once your order is dispatched, you will receive a tracking number via email, which you can use to track the status of your shipment.
2. Cancellation Policy:
2.1. Order Cancellation Requests:
- You can cancel your order before it has been processed for shipment. To cancel an order, please contact us immediately via email at jebadjk@gmail.com or call us at +91 80988 49700.
- We will do our best to accommodate your cancellation request, but once your order has been dispatched, we are unable to cancel the order. In such cases, please refer to our Return and Refund Policy.
2.2. Refunds for Canceled Orders:
- If your order is canceled before shipment, a full refund will be processed to your original payment method.
- If you cancel after your order has been dispatched, you will need to follow the return process outlined in our Return and Refund Policy.
2.3. Non-Cancellable Items:
- Certain items may be non-cancellable, including but not limited to personalized or customized products, or perishable items, depending on the nature of the product.
3. Shipping Damage or Issues:
3.1. Damaged or Lost Items:
- If your order arrives damaged or is lost during transit, please contact us within 7 days from the date of delivery to report the issue.
- We may request photographs of the damaged item, and if confirmed, we will issue a full refund or send a replacement.
3.2. Incorrect Items:
- If you receive the wrong product, please contact us immediately. We will arrange for the correct item to be shipped to you at no additional cost.
4. Contact Information:
For any inquiries or concerns regarding shipping, cancellations, or orders, please contact our customer support team at:
- Email: jebadjk@gmail.com
- Phone: +91 80988 49700
- Address: Bethesda Siddha Organic Traders, 9C6 Manthithoppu Road, Kovilpatti – 628501, Tamil Nadu, India.