Refund and Return Policy for Bethesda Siddha
Effective Date: 19.03.2025
At Bethesda Siddha, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy. Please read the details below.
1. Return Eligibility:
- We accept returns within 8 days from the date of delivery.
- To be eligible for a return, the product must be in its original, unused, and unaltered condition, with all labels and packaging intact.
- If the product is damaged, opened, or used in any way, it will not be eligible for a return.
2. Non-returnable Items: Certain items are non-returnable for health and safety reasons. These may include:
- Opened or used herbal products
- Products marked as non-returnable during purchase
3. Process for Returning an Item:
- To initiate a return, please contact our customer support team at jebadjk@gmail.com or call us at +91 80988 49700 within the return period.
- Provide your order number, the reason for the return, and the condition of the product.
- We will guide you through the return process, which may include sending the item back to us at the following address:
- Bethesda Siddha Organic Traders
- 9C6 Manthithoppu Road, Kovilpatti – 628501, Tamil Nadu, India.
4. Refunds:
- Once we receive and inspect the returned product, we will notify you of the status of your refund request.
- If your return is approved, a refund will be processed to the original payment method within 7 days.
- Shipping costs are non-refundable unless the return is due to a defect or mistake on our part (e.g., wrong or damaged product received).
5. Exchanges: If you wish to exchange an item for a different product, please contact us within the return window. You will be responsible for any shipping fees associated with the exchange.
6. Damaged or Defective Products:
- If you receive a damaged or defective item, please contact us immediately (within 5 days) from the date of delivery.
- We may request photos of the damaged or defective item as proof. If the issue is verified, we will offer a full refund or replacement at no additional charge to you.
7. Shipping Costs for Returns:
- The customer is responsible for the return shipping costs unless the product is defective or a mistake was made by us in fulfilling the order.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item.
8. International Returns:
- For international orders, the return shipping cost will be the responsibility of the customer. Customs duties and taxes are non-refundable.
9. Contact Information: If you have any questions or concerns regarding our refund and return policy, please reach out to our customer support team at:
- Email: jebadjk@gmail.com
- Phone: +91 80988 49700
- Address: Bethesda Siddha Organic Traders, 9C6 Manthithoppu Road, Kovilpatti – 628501, Tamil Nadu, India.